FAQs
Question: How do I prepare for my Virtual Tour?
Answer: I will e-mail you a Tour Preparation sheet when you schedule your tour or you can it download from our website. Tour preparation is crucial to a successful virtual tour.
Question: What is your cancellation policy?
Answer: Vortex Media Productions must be notified by phone 24 hours in advance. Any cancellation with less than 24 hours notice, will be charged a fee of $50.
Question: How quickly will my tours be online?
Answer: Virtual Tours are typically processed within 24 to 48 hours of being photographed. There may be a delay if your tour is shot over a weekend.
Question: Are your tours MLS compliant?
Answer: Yes. We offer multiple viewing formats for each virtual tour. The different formats are viewable by clicking on unique links that we can provide. Each type of tour has a varying degree of feature restriction so as to allow you to use the tour with the most features while still meeting the requirements of your local MLS.
Question: When will my virtual tours expire?
Answer: Your virtual tours will each expire after 24 months. Each virtual tour can be renewed on an annual basis.
Question: How many scenes can be included in each tour?
Answer: The tour window supports 30 scenes in any combination of full 360, partial 360 or still images. If you have renderings instead of photos, we can add them as well or in addition to actual photos. Please see the order section of this website for tour packages and pricing.
Question: Is it possible to exceed the 30 scene limit and if so, how much would the additional cost be?
Answer: Yes, it is possible to exceed the 30 scene limit. Please see the packages section of this website for tour packages and pricing.
Question: Can I change the skin and text colors of my tour windows?
Answer: Yes. You can choose any color you wish for the skin and text colors of your tour windows.
Question: If I change my company or contact information, do I have to recreate my tours?
Answer: No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same.
Question: Can I place a link to a map of the property location on my tours?
Answer: Yes. A link to a map of the property is automatically generated.
Question: Can I place a link to local schools and city information on my tours?
Answer: Yes. You can have both a link to school reports as well as a link to city information on each of your tours.
Question: Can I place a printable flyer on my tour?
Answer: Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you.
Question: Where do you link the tours?
Answer: We will supply you with the links to your virtual tours so that you can place them on to your website and any realtor websites to which you belong. If you or your MLS belongs to homes.com or homeseeks.com your tour will automatically link free of charge. If you are a "Showcase" member of Realtor.com your tour is automatically pushed to all of their "picture path" sites free of charge. For those of you who are not Showcase members, we can still link your virtual tour through Realtor.com for an additional $25.00.
Question: Do you offer any other exposure?
Answer: Yes. We offer additional virtual tour syndication. For a minimal fee, our virtual tour syndication submits your listing and virtual tour to many of the most popular search sites to maximize exposure for you and your listing. Please see the packages section for Exposure Engine pricing.
Question: What is the charge to post tours to Realtor.com using PicturePath™?
Answer: We use a virtual tour technology that is an approved PicturePath™ member of Homestore, Inc the operator of Realtor.com. This means that we are authorized to send virtual tours from our servers to the following websites: www.realtor.com, www.homestore.com, www.msn.com. Homestore, Inc applies a charge for each tour sent to the sites listed above. We pass on this charge to you. The cost is $25.00 each time we send a virtual tour through the PicturePath gateway. All companies that post virtual tours to the Homestore network of sites are charged to do so. Companies that are not an approved PicturePath™ member are unauthorized to send virtual tours to the Homestore network of sites.